Terrible online service! Mtn very deceiving!!!

Took out the R399 home router with MTN at the beginning of the month. Once application was complete and payment recieved the agent just dropped the call. Very rude! Almost 2 weeks later I'm still waiting for delivery. The first and only attempt failed because DSV biometric machine was faulty. Since, I've been calling Mondo because apparently the contract was done through them on behalf of MTN. Mondo has apparently been escalating this matter but MTN nor DSV are giving any feedback. MTN puts me through to DSV. DSV says that they need an instruction to manually deliver. MTN then puts me through to Mondo. Mondo keeps escalating to God knows who! I want my parcel that I paid for. The service from mtn has been terrible. Dsv and Mondo have tried to assist but continuously transfer me to each other! Can someone just give the instruction already. Why is this so hard.