Terrible no response in 10 months to issue .

Below is my second complaint dated 30 January 2015 with the reply I received <br> <br> i Reference ***<br> <br> Filed the complaint in June 2014 about terrible signal in my home . Filled in all requested forms and have not received any feedback and my signal hasn't improved . I have 5 smartphones in my home all on the MTN network <br> <br> SUPPLIER'S RESPONSE<br> MtnTime and Date13:56 | Mon 9 Feb 15<br> <br> Hello Moep786,<br> <br> Thank you for posting.<br> <br> Please accept our apologies for the delay in response and any inconvenience this may have caused. It was not our intention to dissatisfy you and hope you will give us a chance to offer you a level of service desired by you.<br> <br> This matter has been escalated to the relevant management team for urgent attention, you will be advised of the outcome.<br> <br> Regards,<br> Ebbedene<br> REQ:***<br> <br> Since then absolutely nothing has happened and MTN has not even contacted me once to sort out the issue . All the forms have been filled with regards to it. In my entire home I have no MTN 3G or LTE reception which means I have to use my Wifi at home which is provided by telkom . terribly disappointed by the competence of MTN in this regard . EXPECTED THIS TO BE SOLVED BY NOW . Please Wake up guys<br>