Terrible no feedback
Thank you Fumane,
Regards Bennie
On Tue, 07 Jul 2020, 11:00 Fumane Khothu, <***> wrote: Good day Bennie
Please note we have logged a call with MTN MoMo on your behalf, please use this reference number *** when calling MTN on 083 135 for further assistance.
Kind Regards
Fumane Khothu TEAM LEADER
A ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685 T *** W www.ubank.co.za
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
From: Mobile Money [mailto:***] Sent: Tuesday, 07 July 2020 10:57 To: Fumane Khothu <***> Subject: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref [#***]
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Y'ello Sir/Madam ,
Thank you for your email. We value you as a customer and we are constantly looking at means to improve our service delivery. We will respond to your query within 1 business day.
Your reference number is displayed in the subject line of this email. Please do not remove this reference number from the subject line as it enables us to track your request. Please do not reply to this email as it is an automated response which is not monitored.
Contact us
***
(Free if dialling from MTN Number)
Business Hours: Weekdays 08h00 – 17h00
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Good day
Kindly find the below complaint.
Kind Regards
Fumane Khothu TEAM LEADER
Show quoted text Show quoted text Show quoted text Good day,
Can you please assist with the status if the ff ref number: ***
Regards Bennie
On Tue, 07 Jul 2020, 11:00 Fumane Khothu, <***> wrote: Good day Bennie
Please note we have logged a call with MTN MoMo on your behalf, please use this reference number *** when calling MTN on 083 135 for further assistance.
Kind Regards
Fumane Khothu TEAM LEADER
A ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685 T *** W www.ubank.co.za
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
From: Mobile Money [mailto:***] Sent: Tuesday, 07 July 2020 10:57 To: Fumane Khothu <***> Subject: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref [#***]
Image removed by sender.
Y'ello Sir/Madam ,
Thank you for your email. We value you as a customer and we are constantly looking at means to improve our service delivery. We will respond to your query within 1 business day. Your reference number is displayed in the subject line of this email. Please do not remove this reference number from the subject line as it enables us to track your request. Please do not reply to this email as it is an automated response which is not monitored.
Contact us
***
(Free if dialling from MTN Number)
Business Hours: Weekdays 08h00 – 17h00
Image removed by sender.
Good day
Kindly find the below complaint.
Kind Regards
Fumane Khothu TEAM LEADER
Show quoted text Show quoted text Show quoted text Good day Tsholo,
As per our conversation, please find attached pop as per request. My cell number is: *** Wrong cell number allocated: ***
Regards Bennie Show quoted text Good day Tsholo,
Any feedback for me?
Regards Bennie Show quoted text Good day Fumane,
Can you please advise as I'm not getting any help from MTN regarding my money that was taken by U-Bank and allocated to someone else. What is the say forward now.
On Mon, 13 Jul 2020, 08:53 Tsholofelo Magano [ MTN South Africa ], <***> wrote: Good morning
We cant open you Attachments.
Please send the new email to me don’t forward the previous email.
Regards
Tsholofelo
Warm regards,
C:
| mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
Show quoted text Mtn is terrible and their consultant doesn't even bother to update a client. Tsholofelo you are the worst consultant I even dealt with. Hide quoted text
On Tue, 21 Jul 2020, 08:08 mashiane bennie, <***> wrote: Good day Fumane,
Can you please advise as I'm not getting any help from MTN regarding my money that was taken by U-Bank and allocated to someone else. What is the say forward now.
On Mon, 13 Jul 2020, 08:53 Tsholofelo Magano [ MTN South Africa ], <***> wrote: Good morning
We cant open you Attachments.
Please send the new email to me don’t forward the previous email.
Regards
Tsholofelo
Warm regards,
C:
| mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: mashiane bennie <***> Sent: Monday, 13 July 2020 08:25 To: Tsholofelo Magano [ MTN South Africa ] <***> Subject: Re: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref [#***]
Good day Tsholo,
Any feedback for me?
Regards
Bennie
On Fri, 10 Jul 2020, 08:35 mashiane bennie, <***> wrote:
Good day Tsholo,
As per our conversation, please find attached pop as per request.
My cell number is: ***
Wrong cell number allocated: ***
Regards
Bennie
---------- Forwarded message --------- From: mashiane bennie <***> Date: Wed, 08 Jul 2020, 09:50 Subject: Re: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref [#***] To: <***>
Good day,
Can you please assist with the status if the ff ref number: ***
Regards
Bennie
On Tue, 07 Jul 2020, 11:00 Fumane Khothu, <***> wrote:
Good day Bennie
Please note we have logged a call with MTN MoMo on your behalf, please use this reference number *** when calling MTN on 083 135 for further assistance.
Kind Regards
Fumane Khothu TEAM LEADER
A ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685 T *** W www.ubank.co.za
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
From: Mobile Money [mailto:***] Sent: Tuesday, 07 July 2020 10:57 To: Fumane Khothu <***> Subject: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref [#***]
Y'ello Sir/Madam ,
Thank you for your email. We value you as a customer and we are constantly looking at means to improve our service delivery. We will respond to your query within 1 business day.
Your reference number is displayed in the subject line of this email. Please do not remove this reference number from the subject line as it enables us to track your request. Please do not reply to this email as it is an automated response which is not monitored.
Contact us
***
(Free if dialling from MTN Number)
Business Hours: Weekdays 08h00 – 17h00
Good day
Kindly find the below complaint.
Kind Regards
Fumane Khothu TEAM LEADER
A ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685 T *** W www.ubank.co.za
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
From: CustomerCare [mailto:***] Sent: Tuesday, 07 July 2020 08:40 To: CallCentre <***> Subject: FW: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref
From: mashiane bennie [mailto:***] Sent: Tuesday, July 7, 2020 7:59 AM To: CustomerCare <***> Subject: Fwd: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref
Good day,
Can you please assist as I did an EFT on the 06-06-2020 via Absa Bank to my MTN Moko account, the funds where not credited to my Momo account and as per below emails it shows that the money was credited to wrong cell number.
Can you please assist as I'm getting no joy
---------- Forwarded message --------- From: mashiane bennie <***> Date: Mon, 06 Jul 2020, 09:45 Subject: Re: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref To: Cecile Lupke (ZA) <***ca>
Good day,
This Is my proof that the money was not allocated to my account.
Regards
Bennie
On Fri, 03 Jul 2020, 15:38 mashiane bennie, <***> wrote:
Hi Cecile,
It seems like the amount was allocated to the wrong number,
What is the way forward,?
On Fri, 03 Jul 2020, 10:59 Cecile Lupke (ZA), <***ca> wrote:
Morning
Response from Ubank - Funds received, 06-JUN-20 06-JUN-20 055MSCC*** Miscellaneous Customer 120.00 ABSA BANK ***
Thank You.
Kind Regards
Cecile Lupke | Team Leader - EFT Missing Payments
Office: +27 11 ***
Email: ***
Address: 180 Commissioner Street 1st Floor ,ATN 1E2 Johannesburg 2000
For any escalations please contact:
Daniel Masindi | Head of investigation | CIBW Operations
Office: +***9 | Mobile +***5 | email :***
ABSA, 1st floor 1E2, Absa Towers North, 180 Commissioner Street, Johannesburg, 2001
Brave Passionate and Ready
From: mashiane bennie <***> Sent: Friday, July 3, 2020 9:35 AM To: Cecile Lupke (ZA) <***ca> Cc: Junaidh Khan (ZA) <***ca> Subject: Re: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref
Good day,
Any feedback from U-Bank?
Regards
Bennie
On Wed, 01 Jul 2020, 08:37 mashiane bennie, <***> wrote:
Thanks, much appreciated.
Regards
Bennie
On Wed, 01 Jul 2020 at 08:31, Cecile Lupke (ZA) <***ca> wrote:
Morning
I have send a payment confirmation request to Ubank and are awaiting their feedback
Thank You.
Kind Regards
Cecile Lupke | Team Leader - EFT Missing Payments
Office: +27 11 ***
Email: ***
Address: 180 Commissioner Street 1st Floor ,ATN 1E2 Johannesburg 2000
For any escalations please contact:
Daniel Masindi | Head of investigation | CIBW Operations
Office: +***9 | Mobile +***5 | email :***
ABSA, 1st floor 1E2, Absa Towers North, 180 Commissioner Street, Johannesburg, 2001
Brave Passionate and Ready
From: mashiane bennie <***> Sent: Wednesday, July 1, 2020 8:15 AM To: Cecile Lupke (ZA) <***ca> Cc: Junaidh Khan (ZA) <***ca> Subject: Re: Case #***3: Re: ***: ref:_00D24JOMz._5001p3jf3w0:ref
Thank you
On Wed, 01 Jul 2020 at 08:03, Cecile Lupke (ZA) <***ca> wrote:
Morning
Busy with your request
mben ELECTRONIC FUNDS SYSTEM E#01
PAYMENT DETAILS 2020-07-01 07:59:17
TARGET DETAILS SOURCE DETAILS
Account Number : *** Account Number : ***
Account Type : 01 Account Type : SA NEW SAVINGS
Institution : UBANK Institution : ABSA BANK
Clear/Bus Code : *** Bank Clear Code : 632005
Reference no : *** Reference no : ***
Corporation Code: Z ABSA BANK SBU : G FLEXI BAN
Override ID : IIP Payment Indicator : N
Unique EFT No. : 80642B060A IIP Business Reference No.:
Payment Number : 2 IIP Auth Code :
Payment Status : COMPLPAYM Effective Date : 2020-06-06
Requested Amount: R120.00 Trigger Date : 2020-06-06
Processed Amount: R120.00 Trigger Time : 20:05:09:32
Payment Channel : MOBAPP Int/Ext Beneficiary Ind : E EXTERNAL
Payment Type : VP Immediate Bus Dir PaymInd :
Description : 000 SUCCESSFUL PAYMENT : SETTLED
Thank You.
Kind Regards
Cecile Lupke | Team Leader - EFT Missing Payments
Office: +27 11 ***
Email: ***
Address: 180 Commissioner Street 1st Floor ,ATN 1E2 Johannesburg 2000
For any escalations please contact:
Daniel Masindi | Head of investigation | CIBW Operations
Office: +***9 | Mobile +***5 | email :***
ABSA, 1st floor 1E2, Absa Towers North, 180 Commissioner Street, Johannesburg, 2001