SP
Sharini P
1 reviews | Active since Jan 2017
05 Jan 2017, 09:36
TERRIBLE NETWORK
<p>I app**** for a contract on the 25/11/16. Today being the 05/01/17 i have still not gotten my contract, yet on the 02/12/16 MTN smsed me that it was approved and to wait for the store to contact me. I have phoned the store 3 times and went into the store 4 times there after. The store says they still waiting on MTN to give them the go ahead. I emailed MTN Customer Care on the 14/12/16. They did not respond. I went onto the MTN Website to lay a formal complaint on their lack of Service and its been atleast 2 weeks and even the complains deptarement has not responded.</p>
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MTN South Africa's replyOfficial
13 Jan 2017, 10:45Good day Sharina,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that we cannot pick up the number provided on this post on our system database therefore kindly please provide us with your ID number so we can check the status of your application if the matter has noyt yet been resolved.
You can send the ID number together with your contact number via email to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2017, 10:45
Official
Good day Sharina,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that we cannot pick up the number provided on this post on our system database therefore kindly please provide us with your ID number so we can check the status of your application if the matter has noyt yet been resolved.
You can send the ID number together with your contact number via email to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,