TERRIBLE MTN UPGRADE EXPERIENCE

Good day,

I recently got contacted by mtn and the consultant asked me if I would like to upgrade seeing that I am eligible for the upgrade.

After doing the upgrade I found out that even though I was eligible for a upgrade I still need to pay for the previous device until the contract end date. Now I have to pay for my new contract and also for my old device for 3 more months.

This was never disclosed when I was phoned to do a upgrade. I feel this is extremely unprofessional and that I was ******* into doing a upgrade just for the personal benefit of the consultant making a sale. The communication to get my device deliverd was also terrible and I had to follow up only to find out nothing was done to contact the courier company to arrange delivery.

This leaves a terrible taste in my mouth with mtn. I feel like thousends of people are getting caught out with the new upgrade rules without it being disclosed to them. This honestly makes me feel like finding another service provider.

Regards Tiaan