Terrible MTN signal
<p style="color: #555555;">Hi </p> <p style="color: #555555;">So I have been on contract for the past 6 years with MTN.for the past 5-6 months both my numbers cannot Recieve any signal whatsoever.I was told to contact their network coverage division which I did.A very *********** agent couldn't assist, I was told they cannot provide network boosters as they didn't have stock! Really??</p> <p style="color: #555555;">I was than advised the issue is in Lenasia,soweto, lehae,Zak Park Nd surrounding areas they working on improving infrastructure, </p> <p style="color: #555555;"> </p> <p style="color: #555555;">As a customer it's my responsibility to pay for service,never failed MTN not a single payment yet what do we as paying customers get in return? </p> <p style="color: #555555;"> </p> <p style="color: #555555;">It's an issue worst, much worst than load shedding as it's permanently down the MTN network </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Any recommendations, cell c? Vodacom? </p> <p style="color: #555555;"> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
