1 reviews | Active since Oct 2018
Terrible MTN service
Fron the 26th of June when MTN started debiting my savings account after i had upgraded my contract with them, they have been giving me the run around. They are debiting the incorrect amount, i had agreef on R300 and they are taking R361. 14. I have called numerous times and i get told my account will be fixed in 72 hours but still nothing. They continue to debit the high amount. They do not reapond to my emails when i complain... It is really annoying to have to call them each month
Good day Naledi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a credit has been passed for the difference in the amounts. The credit has been sent for approval and will reflect on your MTN account with 3 working days.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Naledi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a credit has been passed for the difference in the amounts. The credit has been sent for approval and will reflect on your MTN account with 3 working days.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,