Terrible MTN service

I have requested a new contract with MTN 2018/02/27. (At the MTN Store, Riverside Mall, Vanderbiljpark, Frikkie Meyer Boulevard) The applications forms were completed. I supp**** the required documentation. The sales representative (Bianca) said my credit information is blocked. I phoned Trans Union 2018/03/01. The operator at Trans Union unblocked my information and mailed me a report. I informed the MTN sales representative and she said the information was still blocked and said it can take 24 hours.

I went to the MTN store 2018/03/09. Bianca said she tried every day but the credit information is still blocked. This story was unacceptable. I requested to speak to the manager (Rene). The manager checked the computer / system. She ask to give her time till 2018/03/12 12h00 for an update. I did not received any update till 2018/03/13 COB.

I went to the shop 2018/03/13 and asked for my documentation and to stop the request. JR the sales representative helped me. There was no help from Bianca.

I went to the MTN store in Three Rivers, Roadri Centre for the new contract on 2018/03/14. I received excellent service (sales representative - Christa) and the contract was approved the same day (I was kept up to date with the application and approval of the contract).

I logged a complaint on Hellopeter and MTN customer care.