1 reviews | Active since Oct 2016
Terrible MTN service.
<p>Being an MTN contract client, I couldnt pay my account for two month fully but there was an agreement that I will pay extra each month and MTN excepted the agreement for those two months. I then stopped that current debit order at that time and paid MTN cash every month thus far while they keep trying to deduct money from that debit order I closed after I informed them It will be closed. Now my service is suspended for months now, my MTN account is closed and being told Im handed over to their legal department, nobody, not even their legal apartment came back with a response while I pay much more every month and still have suspended service. I have contracts at Telkom mobile and there was no issues at all cancelling my debit orders with them and paying cash etc. If MTN suspends my account and service while I pay every month for it, then MTN should pay me back all my cash payments made to them instead.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
