TERRIBLE MTN-SA SERVICE

I originated an MTN phone contract in the beginning of July and specifically asked for my contract to be added to my already existing prepaid number ***. I was told by the consultant that assisted me that I would need to contact customer service once my contract is activated and make the request.

I recieved my phone and new number. I than called customer and requested that my request be actioned, I was told that my request would take 21 days and I waited.

On the 2nd of August, 21 days plus later I called MTN customer care once more and they advised me that that there was no request reflecting on my profile and she told me that she couldn't help me unless I had a ref number. I was rwlly surprise that MTN could not pick up my details when I had given them my ID and answered all security questions.

The consultant advised that she would another request that would take 24-48 hours, I patiently waited for that period to end and of cause there was no result. Nothing happened.

I than called MTN again to follow up and find out why there was no feedback and I was told to hold. I held on the for 45 minutes than the call was cut off.

Mtn service champions have done nothing but lie and not fulfil any of their promises. I am really frustrated.