Terrible MTN Insurance

<p>I went into the Musgrave MTN store and submitted an insurance claim on Friday, June 17th 2016. I was given a reference number of the claim, and the MTN Insurance number to call. I have called on Monday, Tuesday, and now Wednesday, and the automated system still says that no insurance claim has been received. When I select the option to speak to an operator, I have waited for 20 minutes with no answer. (Athough the MTN Insurance number is free when called from a MTN number, my MTN sim is inside a broken phone, so I have to pay for all these calls).</p> <p>I then emailed the insurance quaries address, and was sent an automated response saying that it would take 5 days for them to reply to my mail.</p> <p>I have called the store, and been told that they cannot help me any further and that there is only one way to get hold of the insurance department, which is thought the number I have already tried calling.</p> <p>I have been told that after they have received my claim, it can take 5 to 10 days before they pick up the cellphone, and then they still need to repair it. This is ridiculous.</p> <p>MTN Insurance needs to get their act together. I am disgusted at this service.</p>