Terrible MTN experience
MTN has proven to be the worst service provider once again! Billing me 3 times more than what I am meant to be billed even after I have called in a few times during the course of the month to make sure that everything is in order and that I am not getting charged for anything unnecessary, the agents say that everything is fine, only to receive my bill and find out that all the agents have ****. I call the call centre again, lodge a complaint on Friday 25/08. The Agent says the query will be resolved in 2-24 hours. Up till now I have not received a single call or sms regarding the query. I have been calling in everyday since then and all I have been told is that nothing has resolved. They never get back to their clients, it's always not possible to speak to a manager. This is also not the first time it's happened to me. I seriously hope senior management does something about their services because at the moment MTN is by far the worst service provider to deal with!
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MTN South Africa's replyOfficial
04 Sept 2017, 09:46Dear Kylen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our Billing Supervisory team will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Herewith is your reference number ***
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Sept 2017, 09:46
Official
Dear Kylen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our Billing Supervisory team will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Herewith is your reference number ***
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,