Terrible MTN

<p>,I took a Sony Experia Z2 on September 2014 on a contract. My phone then gave me problems and I took it to the nearest MTN store for repairs in February 2016.</p> <p>I was advised at the Cresta MTN branch that my phone is still under warranty and therefore would not be paying anything for repairs. My phone is 2 years warranty.</p> <p>The problem with my phone is that the screen stopped working and started freezing . My phone was sent for repairs.</p> <p>A few weeks later I received an sms for quotation of R3442.14 which I rejected because firstly, I was told that I need not pay anything for repair because my phone is still under warranty. Secondly when I contact MTN repairs they told me that they are fixing a crack on my phone and that is why they are charging me. I did not ask for a crack that has been on my phone for over a year to be fixed, it is not my problem that MTN does not do “half repairs” as quoted by a consultant , as I only ask for assistance with the freezing screen not the crack.</p> <p>I was told that I need to pay R330.00 to get my phone back as rejection fee. I was not told about rejection fees as I was told because my pone is still under warranty, it will be repaired for free.</p> <p>I want my phone back, and I am not going to pay any fee. Please bring my phone back and my contract is up for renewal and I will not renew it with this terrible service. I have been calling and escalating this issue and it has been months now.</p> <p>IMEI number : ********** ********** 8</p>