BM
Boitumelo M
1 reviews | Active since Oct 2010
02 Mar 2015, 16:43
terrible most pathetic service and *******
If someone who cares could just listen to the recording from my number *** which I made last night at around 11pm yesterday. I spoke to a lady by the name of Matsiye explaining that I loaded airtime and data bundles without making any calls the airtime had vanished. the lady was very rude and unhelpful. I decided to request for the supervisor by the name Mlungisi. Shu! What a rude guy who refered to mtn as a car and and airtime as petrol. He was quick to say if u cannot afford petrol u must park the car. I asked him if thats how mtn treats their client he was quick to be personal and hang up on me. All I need to know is what happened to my airtime. Then I will stop bothering u and port out
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Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 10:46Hello kamoz01,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Mar 2015, 10:46
Official
Hello kamoz01,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***