Terrible is an understatement.....MTN is going to the dogs!

I have never experienced such shocking service from MTN. I did an upgrade a week ago and received the router and sim card on thursday the 27th May and none have been working since.I called in to check why and was transferred to every department possible only to finally go into the store and they took the time to check that my upgrade was not complete-none of the consultants were able to pick this up. I have since been on the phone with every department since then and still nobody knows how to activate my account even when I am giving them specifics on what needs to be done. I am so happy that I see how terrible MTN has become as I have over 5 other lines(business and personal incl) which will be due for upgrades soon and I can tell you now that they can forget about getting my business after this ordeal.