Terrible Insurance experience

<p>On 13 May 2016 I submitted a claim to MTN Insurance (# ********** 6) for damage to my handset as I took up the insurance add-on to my contract with MTN.</p> <p>After multiple emails and phone calls to MTN I received intermitten responses and finally the claim was processed on 6 March 2017! This was the date that I made the payment of the excess after finally receiving feedback from MTN and their sub-contracted service providers.</p> <p>The phone, iPhone6, was collected and processed for repair by their service providers, shortly after this with a reasonable turn around time.</p> <p>However, when I received the phone back from the service providers I noted that the quality of the phone felt compromised. The screen was not sealed to the rear casing, the facetime camera and front facing speaker was misaligned. After some time I noticed dust and particles in the Facetime camera and rear camera which clouded all photos. I took it in to WeFix, as I did not want to go through this experience with MTN again. They quoted me R1,798 to fix the damage that MTN caused.</p> <p> </p> <p>This was such a terrible experience and I urge anyone who reads this to never take-up the offer of insurance from MTN. In fact after 10 years of having business contracts with MTN I have decided to go with one of their competitors as this was such a bad experience.</p>