Terrible insurance

<p>I have submitted my insurance claim for my damaged device in 19 September 2016 [# ********** 6]. I sent another email on 28 September 2016 to enquire whether my documents have been received. I received a response saying that my documents have indeed been received and someone from Smartphone Plus will contact me to arrange collection of my damaged device [# ********** 6]. To date I have not received any correspondence from Smartphone plus to collect my damaged device. It has been 3 weeks since I have submitted my claim and it was received by MTN and the waiting period for a claim is totally unacceptable. Furthermore, it seems that there are never any loan devices available which is totally unacceptable taking into account how long it takes for your claim to be processed. Another issue is that I can never get through to the call centre as it keeps me on the line for about 20 minutes before cutting me off, hence there is no direct line of communication between the customer and the insurance department. </p> <p> I would appreciate it if someone can contact me ASAP to arrange for the collection of my damaged device and delivery of a loan device.</p>