1 reviews | Active since Mar 2015
Terrible Insurance
Good Morning <br> <br> I Have to Complain again as i Have STILL NOT heard a word from MTN Insure going on 3 weeks now. I am expected to pay the insurance Monthly however when the time comes for a claim no feedback!!!! The service is truly Outrageous. I'm actually not sure what to do any more to get MTN to just FIX my phone or at the very least contact me regarding my Claim. 3 Years i have had my contract with MTN and For 3 Years I've paid my insurance every month, Im not sure why????? I truly dont think that when my Contract is up i will be continuing with the Service. PLEASE Just let me know what to do regarding this, Im at a loss...... Still pay my monthly bill and the INSURANCE and i dont even have the phone to show for it as its lying Broken in a Drawer instead of at MTN for Repairs!!! PLEASE FIX THIS!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,