HF
Hudson F

1 reviews | Active since Apr 2012

06 Apr 2018, 16:34

Terrible incompetence from MTN Golden Acre Cape Town

I just want to highlight to you that you've lost a current prepaid and potential contract client because of some shocking incompetence from the staff at the Golden Acre, Cape Town store (Managed by Fatima Davids). I was served by Yusrah, last week (Wed 28 Mar) I first clearly asked if they had stock of the Samsung J7 Pro which she checked at the back and confirmed they did. So I then proceeded to fill in the contract papers and submissions on the day, then a week later (Wed 4 Apr) I got SMS confirmation that my application had been approved. The store hadn't called me by today (Fri 6 Apr) so I went there to find out what was happening. After wasting more than 30 minutes waiting to be served Yusrah then tells me that they don't have stock because someone took the phones on Thursday not knowing that one of them was for me. I'm just angry at the blatant disregard for people's time and business. So I just told them to cancel the contract, I'm not interested in doing any business with MTN anymore and will just move to another network.

0
Replies (0)