NA
Naeema A
1 reviews | Active since Jan 2016
12 Jan 2016, 15:20
TERRIBLE IN STORE SERVICE
MTN branch in Kenilworth Centre has two...YES, TWO people of duty for this busy period. I was there on Saturday, Sunday and Today (Tuesday). <br> <br> No one to assist while in the line so that one does not stand in line for nothing and if one consultant takes more than half an hr with one customer, them what is their customer turnover?<br> <br> Been In contact by email with Hishaam Hendricks, but he does not consistently reply to his emails, thereby forcing me to go to the store and stand in line for half and hr to be told the goods has not arrived as yet..Taking 5 minutes. The manager, Penny is on leave with no one to stand in for her. <br> <br> What pathetic service.<br> <br>
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MTN South Africa's replyOfficial
14 Jan 2016, 08:55Hello enrawoot,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an internal escalation will be sent to our stores area manager to deal with the poor service at store level. In regards to your request, please do mail it to the below mail address for urgent resolution.
***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an internal escalation will be sent to our stores area manager to deal with the poor service at store level. In regards to your request, please do mail it to the below mail address for urgent resolution.
***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
MTN South Africa's reply14 Jan 2016, 08:55
Official
Hello enrawoot,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an internal escalation will be sent to our stores area manager to deal with the poor service at store level. In regards to your request, please do mail it to the below mail address for urgent resolution.
***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an internal escalation will be sent to our stores area manager to deal with the poor service at store level. In regards to your request, please do mail it to the below mail address for urgent resolution.
***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***