Terrible, horrible.

Thank you for your post.

Your complaint was attended to and closed on the 2018-06-13 and it was about DATA.

ref#: https://csrm.hellopeter.com/admin/review-management/***, the following was your feedback.

Thank you for bringing the matter to our attention.
We picked up that data sessions depleted you airtime . Using airtime to connect to Internet is R0. 99per MB.
Here is few tips on how you can save on data usage:
Convert airtime into data bundles using *136*2# or register on our MTNAPP (downloaded from play store) using *136# dial.
Buy weekly bundles if you are using a lot of data, they work out cheaper e,g. 1GB that lasts 30 days is R160.00 but 1GB weekly bundle is R65.00 and expires if not used after a week.
When you run out of airtime or data while connected to interment , make sure you reboot before loading airtime again, otherwise the session you were connected to will finish running and deplete airtime or data bundles.
When you are connected to internet on WIFI hot spot switch off data.
Always switch off hot spot or Bluetooth when not in use.
For further information I advise that you use a different phone so that you are able to listen to instructions on that phone and navigate on your phone at the same time phone
Warm regards
Eunice
Complaints analyst.

Kindly be advised, any new query is logged the same way on Hello peter .

The number : *** was cancelled on the 2018-06-07 and last debit order will be on the 2018-07-31 amount R30.72. This amount is for data used , calls and itemised bill. Invoice statement and Itemised bill is emailed to account holder's email address.

You may contact 135 for further assistance.

Warm regards

Eunice

Complaints analyst.