Terrible Headache

<p>Yet again MTN insurance has been nothing but a terrible headache, I lost my phone on the 07/12/2016 till to date i have not received my phone i must be the one who always have to call to enquire what is happening with my claim, the one thing that irritates me is that my claim was supposed to have been finalized within 48hrs but clearly that is not the case when it come to MTN. After submitting all required documents on 12/12/2016, i was called on the *** to say that i need to submit a summary of my contract because my IME number does not match with the one that i put a claim for meaning that MTN did not update my insurance information after i upgraded my phone(As soon as i upgraded i almost immediately updated my information with the insurance department where they confirmed that everything was fine). which i submitted on the ********** and i was never called up until i contacted the insurance department where i was told that the guy that i sent and email to did nothing on the account; i was later sent an e-mail by Mamotea Mokoatle on the 17/12/2016 requesting that i must sent the same information i sent to Brian to her e-mail address which i sent on the 19/12/2016, I then later called the department where i was now told that they are waiting for MTN to send them proof showing when was the last time the phone was used. It is now 13 days and i am still waiting.</p>