NK
Nazarene K
1 reviews | Active since May 2012
16 Mar 2018, 14:38
Terrible Functionality and Harassment from MTN and VVM
Terrible company.
It is extremely difficult to speak to a human. It took me 30 minutes to cancel my contract. I got a reference number and guess what they kept debiting me. It was easier to cancel my debit order with the bank so that is what I did. They then handed me over to lawyers without even querying why the account was late. VVM is just as useless. They harassed me with at least 10 phone calls a day and ignored all my e-mails with my cancellation details and still continue to harass me. I still have a contract with MTN which I am paying and today I chose the International SMS roaming option which then shutdown all my South African services. So I can't phone, I can't use data or SMS. It then took me 30mins again to get service because the number is always engaged. When I asked them why does this option work so stupidly. Roaming should be an add-on not a takeaway of other services. This is just how it works was the response.
Do I have to accept harassment from MTN and VVM for the rest of my life for MTN's inefficiency and VVM's clear lack of administrative capabilities? Can I sue these companies for harassment?
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Mar 2018, 21:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***:
We do pick up that you have called the call centre on the 11-4-2017 to cancel the contract. this request was not done by the Retentions department.
As per the Egain email customer care reference number ***0 and the account reference number *** the account will be credited for the balance of R956.89. Once the credit reflect the account request will be send to the legal department to purged the account and for the account to be cleared with VVM.
MTN Account A***:
Please be advised that once you set up SMS roaming all usage for calls/data will be shut down. The system is set up like this to prevent for a client to push the account high for roaming billing.
You can request for the full function for roaming and dialing to be set up, however any usage on the sim card while abroad charges will be valid.
Best regards,
MTN South Africa's reply19 Mar 2018, 21:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***:
We do pick up that you have called the call centre on the 11-4-2017 to cancel the contract. this request was not done by the Retentions department.
As per the Egain email customer care reference number ***0 and the account reference number *** the account will be credited for the balance of R956.89. Once the credit reflect the account request will be send to the legal department to purged the account and for the account to be cleared with VVM.
MTN Account A***:
Please be advised that once you set up SMS roaming all usage for calls/data will be shut down. The system is set up like this to prevent for a client to push the account high for roaming billing.
You can request for the full function for roaming and dialing to be set up, however any usage on the sim card while abroad charges will be valid.
Best regards,
MTN South Africa's replyOfficial
19 Mar 2018, 21:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***:
We do pick up that you have called the call centre on the 11-4-2017 to cancel the contract. this request was not done by the Retentions department.
As per the Egain email customer care reference number ***0 and the account reference number *** the account will be credited for the balance of R956.89. Once the credit reflect the account request will be send to the legal department to purged the account and for the account to be cleared with VVM.
MTN Account A***:
Please be advised that once you set up SMS roaming all usage for calls/data will be shut down. The system is set up like this to prevent for a client to push the account high for roaming billing.
You can request for the full function for roaming and dialing to be set up, however any usage on the sim card while abroad charges will be valid.
Best regards,
MTN South Africa's reply19 Mar 2018, 21:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***:
We do pick up that you have called the call centre on the 11-4-2017 to cancel the contract. this request was not done by the Retentions department.
As per the Egain email customer care reference number ***0 and the account reference number *** the account will be credited for the balance of R956.89. Once the credit reflect the account request will be send to the legal department to purged the account and for the account to be cleared with VVM.
MTN Account A***:
Please be advised that once you set up SMS roaming all usage for calls/data will be shut down. The system is set up like this to prevent for a client to push the account high for roaming billing.
You can request for the full function for roaming and dialing to be set up, however any usage on the sim card while abroad charges will be valid.
Best regards,
MTN South Africa's replyOfficial
19 Mar 2018, 21:45Once the full service is activated your credit limit on the account do not apply.
Kind Regards,
Alice van der Merwe4
Best regards,
MTN South Africa's reply19 Mar 2018, 21:45
Official
Once the full service is activated your credit limit on the account do not apply.
Kind Regards,
Alice van der Merwe4
Best regards,