Terrible for new clients

How does a new customer contact the call centre and speak to a consultant? The only option is number one to enter ur number you querying but u dont even know your number. And when you input another mtn number it asks you to confirm and after that u are cut off. Im new to mtn its a sad wellcome. I got a contract. They happy to sell get your id nd proof of address and then after that you rica barred. I just need to speak to someone