Terrible first month on contract.

I was a prepaid customer for a few years and signed up for a contract last month. The phone was delivered and the porting of my prepaid number was done roughly 14 Days later.

Since the porting was done, I cannot RECEIVE SMS's or Phone calls. I can make outgoing calls and send SMSs.

As a result, I cannot perform certain banking functions and I am unable to login to sites that require an OTP.

On the 22 Sep, I logged a call with Asanda ***, I was told that it would take 24 hours. It is now over a week and no one has even responded to the ticket.

The call center confirms that there is no barring on the line. At the store on the 2nd of Oct, they tried to do a RICA verification which was unsuccessful.

I need someone to please reactivate my number for receiving SMSs and Phone Calls.