Terrible experience with MTN contact upgrade

Can you rate it 0? Terrible experience upgrading my contract. Upgraded on 05/06/2023 and have been waiting until today 15/06/2023 for my package to be delivered. I have phoned multiple times and have been given a different story by each individual I've spoken to. Unfortunately I've had to cancel the contract. I wouldn't recommend anyone to use MTN as they are very unorganised company and very unhelpful. Customer lost.