Terrible experience trying to upgrade

Don’t bother trying to upgrade your contract with MTN. Firstly completed an upgrade online and got an automated email stating I will be contacted to arranged delivery. After a few days, I called MTN and was advised that it never actually went through and should go to a store – a waste of my time!

Visited the Morningside store and had a terrible experience for almost two hours in an empty store! Firstly I was told they have the phone I requested in stock - great. I then asked for a quote for a Samsung S21 FE Mega GIG L 24 month package and was quoted R879. I then asked them to process the upgrade. Firstly 3 employees were staring at the screen processing the upgrade! Why does it take three people to process the upgrade?? Are your employees not trained? Once the paperwork got processed I then get printed a contract for R901.55! Why Did the amount change from quote? This is ridiculous. I make a decision based on a quote and the value then changes after the contract is processed? We are protected by this nonsense with the consumer protection act and therefore my contract should be for 24 months at R879!!

Following that I waited for a further 1 hour before I actually got my phone since the staff struggled to release a phone they had right in front of them. This is totally ridiculous and wasted 2 hours of my time for an upgrade!

I should really just port to Vodacom - they have better reception in any case!

Real shocking service!