Terrible Experience for contract number ***

<p>I had a phone call from an agent by the name of Maiphephi Lekalakala who called me from ( ********** 100) who called me in connection with paying my account with MTN.</p> <p>I tried explaining to the agent that my sim card got lost about 6weeks or 2months ago meaning it hasnt been in use and that my contract with MTN expired in Jan.... she then mentioned that it was my responsibility to inform them about the lost sim and also to cancel the "expired" contract... she mentioned that i owe about R640 which included July... I then explained to her that i can only pay up until June and I wansnt prepared to pay for July as the sim card is not in use...</p> <p>The agent I spoke to was absolutely rude, kept on talking over me and interupting me, she was extremely unprofessional and didnt want to listen to what I was saying. She even went as far as telling me that MTN has so many customers hence they dont keep tabs on which account is inactive!!!! I have never in my life spoken to someone so direspectful, Is this how Mtn treats THEIR "customers"???? I demand an apology from MTN. I will NOT pay for something that i didnt use. with immediate effect I need that number cancelled!!! </p>