1 reviews | Active since Mar 2017
Terrible experience and *********** staff
<p>I went into the MTN Boulders store for an upgrade on a macbook air, they did not have it in stock, it then arrived about 2 weeks later. Upon collecting, they were offline and could not invoice because the package was not available on the system, I was promised 30GB once off data which I never received till this day.It is now a week later and I still have not recieved invoicing due to no package/ pricing issues on their system, and they cannot tell me when it will be resolved. I have also learned that I will not be receiving the data that i ws promised when performing the upgrade as the package does not qualify, funny enough there is no package and tomorrow i could get told my contract is R5000 pm but hey im just a customer that gets bul**** around...I have had enough of their excuses, this is pathetic, I want this resolved immediately or else I will gladly give it back to them.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
