Terrible experience

Good day, I am writing this email to express my disappointment in MTN, specifically a person who assisted me.I was assisted with a new contract with another lady and she said that they did not have stock of the phone that I wanted and that she would let me know once they have stock. So this happened on the 8th of January so I’ve been calling every day to check if there’s any updates on the specific phone and today (13/01/2026) I made a phone call to MTN again and the lady assisted me and she said that she would cancel the previous contract because she said that she thinks that they had stock of the blue iPhone so I said to her “wouldnt that affect my credit that MTN gives me?” and so she said that it wouldn’t affect so she would cancel it and she would redo it so that I can get the phone that they had in stock so she proceeded with it and then stated that I need to send my I.D which I sent to her and then a few hours later since I wasn’t receiving any feedback from her I called again and I spoke to many other people in order to get to but unfortunately they were telling me that she was either on a call or when they put me through to her she cannot answer the phone or whatever. When I managed to get a hold of her, I spoke to her about the fact that another lady and she said that it would affect my credit so she said I must contact A*** back and then let her know about that and so I did contact A**** and to which A**** said that’s it would not affect the credit and then I would be approved for this contract so she said that she would let me know once she gets an approval from the vetting process. I did receive an SMS to say that I was declined so then I called her immediately and I spoke to the lady that answered the phone and asked can you put me through to A**** and once I was in connection with A***, I told her about the SMS so she said she checked on her side and she saw I was declined but she said that she will redo the application to which I was very upset because I said to her that I knew this was gonna happen and the lady that by the name of B*** said that this would happen so I asked what do I do in this case because you were the one to cancel the contract and redo it and I told you that this would happen so she said that she would redo the process and so I asked her if I don’t get approved what do I do? she said that I have to go in store which I am very disappointed MTN. I initially I was approved for it and she decided to cancel it. I have been given the run around for far too long. Transferring me from one person to the next. It’s been a month and I haven’t gotten any proper feedback. This entire situation dropped my credit score by 38 points. I’m so upset with this ******* company. I wouldn’t advise anyone to take out any contracts with these ****mers!