Terrible Experience

I app**** to take out a contract with MTN on 20/02/2016 and was subsequently approved on 21/02/2016. I went in to the store on 25/02/2016 to collect the phone. The person who assisted me was not there. I was informed that everything was in order and that he would contact me to confirm the details. When applying for the contract, I had requested a sim swop. This could take up to 24hrs to be activated. On Friday, I realised that this was not sorted out. I tried to contact the branch but the numbers on MTN's website do not work, the *** number just rings and nobody picks up. I went back into the store on 29/02/2016, Basi was still not available. According to another lady, there was an error when trying to do the sim swop. I was not informed of this. It is common courtesy would be to inform the customer of this. After discussing this further, I was told that everything was in order. It has been 24hrs and it is yet to be activated. What is the point of paying for a phone that is of no use?? <br> In addition to this, I am still waiting for the final paper work as the person who assisted me initially is never around to see this through.