1 reviews | Active since Aug 2013
Terrible disgusting service ever
<p>My phone fell in the water and I reported the incident on the 26th May via insurance quieries,till today I have not had any response from MTN,I've been phoning the call centre number everyday no one picks up you hold on the phone for over 2hours.</p> <p>I am disgusted with this terrible service,makes me wonder why we paying for the service that we can't access.I'm very angry.</p>
Good Day NNV Ngobese,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day NNV Ngobese,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,