Terrible, disgusting, even worse service from MTN

<p>This is the third time I am writing about the same unresolved issue. Every time someone contacts me, does not resolve the issue and then stops responding. I have asked for an email address to send documentation to and I have asked for someone to contact me to discuss the matter, but nothing from MTN since 28 February. This matter is not resolved, I am not receiving what I am being billed for, and now I am not getting any answers. It's really hard to believe that the service can get even worse, when I was so sure it was already at rock bottom. It's is obviously possible for MTN to go even lower. I hear you have a new CEO, MTN, Godfrey Motsa. Maybe he will be more interested in my complaint, and maybe if the service was better the company wouldn't be referred to as "the embattled telecoms operator". If your service is ****, you lose your customers, which is exactly what is going to happen at the end of my two contracts! How about fixing that, or don't you care!</p>