Terrible delivery service

Worst service received. App**** for an LTE contract. I was charged a pro rata amount and delivery was arranged for the router with DSV.

Still haven't received my parcel. DSV misses the first delivery. I waited from 8am to 1pm as per there scheduled delivery time. I left home and at 3pm on Saturday I get a call to deliver but I already left. I asked the driver why was he not here between 8am and 1pm as agreed and his reply was that he was being held up my one of his friends that's why he is late.

I called to arrange a delivery again and waited from 8am to 5pm and took off work but still no delivery.

Very disappointing to pay for something that you haven't even received or used. What was the point of charging me the pro rata amount?