CG
Chad G
1 reviews | Active since Sept 2017
05 Sept 2017, 09:40
Terrible data services
I don't usually do this type of thing but if your going to overcharge us for data the least you can do is provide propper services, or let us know if your having problems so that we can make other arrangements. My connection fluxuates between 2.1K/s -125B/s. For 4G that is pretty terrible. It's like being throttled forever. Not to mention the data unaccounted for that magically dissapears every month these guys really suck.
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MTN South Africa's replyOfficial
06 Sept 2017, 23:49Dear Chad,
Thank you for taking the time to communicate to us why our network connectivity did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please provide us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our coverage team can assess the data speeds and rectify as soon as possible.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Sept 2017, 23:49
Official
Dear Chad,
Thank you for taking the time to communicate to us why our network connectivity did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please provide us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our coverage team can assess the data speeds and rectify as soon as possible.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,