Terrible customercare at MTN customercare

Good day

I can't believe how terrible customercare is at MTN. I took a contract for home wifi at Musgrave MTN yesterday. The service I received by the staff there was fantastic. Buhle was amazing. The nightmare began when the line was not working. I went back to the store and was promptly assisted. Still the internet was not working. All that was needed was for someone to complete the process. Buhle has been trying endlessly to help us but the staff at customercare keep shutting her from pillar to post. They even saying that there is nobody from sales available to assist. We even calked the customercare number to no avail. I have now paid for a service that I can't access. This is ridiculous. I have paid for a service I am not receiving.