VC
Vernon C
1 reviews | Active since Oct 2014
28 Nov 2016, 08:24
Terrible Customer Understanding
<p>Account debit details were changed over three months ago via Bank for two different numbers, confirmation received for both numbers debit change but only one changed. Subsequently MTN failed to notify of debit failure and three months later plans to debit three months in one, and still on the wrong account. When contacting MTN on behalf of wife who is physically unable to speak due to medical issues receive unwilling and disrespectful response from consultant who only wants to follow procedure but at the cost of the customer who now has to pay penalties at the bank for debits to a dead account after MTN failed to correctly switch debit details.</p>
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MTN South Africa's replyOfficial
01 Dec 2016, 15:11Good afternoon Vernon
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2016, 15:11
Official
Good afternoon Vernon
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,