1 reviews | Active since Apr 2011
Terrible customer service & useless products
<p> am a new prepaid client of Mtn. I number was recently allocated to me and i cannot get through to the call center on this number. The voice proms, are set up in Zulu and does not give me the option to speak to a consultant. I bought black berry BIS on Saturday, which i received confirmation for and until today, MTN has been takin my air time because the BLS bundle has not been activated yet. When i called using my sister number, we are getting these rude and agents who say they cannot call me back on my number and i cannot call in. This one lungile girl that i spoke to at 10:00am today decided to be quite and just started breathing on my ear, how wierd is that? I have been a client of MTN for less than 2 months and I am not pleased.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for urgent attention regarding the undesirable experience provided by the customer care agents. kindly note that the IVR option on your sim card has now been set-up to English. The sim card has been refreshed on the network to enable the calls to be routed to customer agents upon you calling 173 Customer Care. As per system record it is noted that BIS in now active, we do apologies for the inconvenience caused due to the delay on the network with the activation of the BIS.
We are really sorry for your bad experience.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for urgent attention regarding the undesirable experience provided by the customer care agents. kindly note that the IVR option on your sim card has now been set-up to English. The sim card has been refreshed on the network to enable the calls to be routed to customer agents upon you calling 173 Customer Care. As per system record it is noted that BIS in now active, we do apologies for the inconvenience caused due to the delay on the network with the activation of the BIS.
We are really sorry for your bad experience.
Regards
Nompumelelo
REQ:***