SM
Steph M
1 reviews | Active since Jun 2015
02 Oct 2015, 12:11
TERRIBLE CUSTOMER SERVICE/****** MONEY
I have complained numerous times via hello peter and the Mtn customer service email. It has been almost 6 months and noone is able to give me a straight answer. Money was incorrectly debited from my account. It has never been returned or addressed! I have asked how much it will be to end my contract because I am sick and tired of the shocking service and 3 times I have been quoted different amounts (going up in value each time) my handset amount keeps changing value! MTN need to sort out their customer service! I am so angry and disappointed.
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MTN South Africa's replyOfficial
05 Oct 2015, 11:05Hello Steph_noo,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly not that I tried calling you back but there was no answer, I have escalated your query to Billing department as per our telephone conversation earlier on and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly not that I tried calling you back but there was no answer, I have escalated your query to Billing department as per our telephone conversation earlier on and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Oct 2015, 11:05
Official
Hello Steph_noo,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly not that I tried calling you back but there was no answer, I have escalated your query to Billing department as per our telephone conversation earlier on and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly not that I tried calling you back but there was no answer, I have escalated your query to Billing department as per our telephone conversation earlier on and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***