Terrible Customer Service - No responses

I have been waiting for a delivery of a device for a new contract (app**** 21/07/2023). I have sent numerous emails to customer service and to the complaints department and no one I only received one phone call and nothing after that. No responses to emails.

The request was to use passport to accept delivery from DSV.

I have been on the phone for over 2 hours over the past week trying to resolve this and I keep on getting transferred from pillar to post, that's if I can get to speak to someone. Or the call would drop and no one calls back.

I am utterly disgusted with the customer service.

Reference/Order number : Order Number : *** Reference number: c56aecea-e7b6-4100-b0ac-32456eedc8ad Reference number: d82e1fe6-be1e-497c-9606-ffb5b0073ea9