DF
Dirk F
1 reviews | Active since Aug 2016
17 Jan 2019, 16:20
TERRIBLE CUSTOMER SERVICE - NEW APPLICATION
did a online application - nobody called back. sent 4 queries and request for call back, just got an automated response from customer care stating i should call sales. (as new client, i should call sales?) even after your website clearly states an consultant will call me. called mtn, said i should provide my documents. send documents on tuesday, still no feedback. is anyone willing to assist me? is my application approved? what is going on? do you treat all your clients like this?
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MTN South Africa's replyOfficial
18 Jan 2019, 09:35Good day Dirk,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our sales department has confirmed that you called in this morning and an application has been processed for you, feedback will be provided on Monday.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our sales department has confirmed that you called in this morning and an application has been processed for you, feedback will be provided on Monday.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply18 Jan 2019, 09:35
Official
Good day Dirk,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our sales department has confirmed that you called in this morning and an application has been processed for you, feedback will be provided on Monday.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our sales department has confirmed that you called in this morning and an application has been processed for you, feedback will be provided on Monday.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team