1 reviews | Active since Jun 2016
Terrible Customer Service - MTN Insurance is no Assurance
<p>I lodged a claim for a ****** handset on 20 May 2016 (ref no. #***2)</p> <p> </p> <p>To date, I have not receieved a loan handset, a replacement handset or a response to any of my three follow up query emails. It is also impossible to get through to the call centre - I have been on hold for up to two hours at a time with no answer to the call. </p> <p> </p> <p>Had I known how terrible MTN's service would be, I would never have taken up a contract with them.</p> <p> </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***