Terrible Customer Service MTN

Hi, I am an existing Contract holder, which has been with MTN for almost 20 years and I never had a problem at all, till recently. I call through the retention departmen, to do a migration on 24 April, to migrate my Package from a 20 gig package to a 40 gig package, The consultant told me that I would be getting 40 gig day anytime data and 80 gig night, at a price of R299, which I was happy and agreed. A month later I found out that I was not getting 40 gig any time data but in fact was getting 10 gig anytime data and 30 gig promotional data. (Promotional Data) cannot be used has share it. I was only getting 15 gig night data instead of 80 gig night data.

After calling through the MTN call centre for 3 months, and keep getting told by a manager, (a number of times, that they would look into it and get back to me) Nothing of the sort has happened.

Finally a Senior Manager stepped in, to assist, he got hold of a lady at MTN Head office Thola Nene. Last week Wednesday 02/09/2020.

She requested that I forward her the contract and she would get back to me. After numerous emails, and a week letter, still no response.

I am getting charged for a package, that I am not receiving, My debit Order is still the same amount.

Can anyone from MTN Billing Department contact me.

Thanks