Terrible customer service from 083135

I called MTN customer care on 083 135 this morning and had the worst experience I could ever imagine. I had an issue with my bill so I called MTN customer care. Spoke to an agent by the name of kanya or Tanya I'm not sure. She had no clue on how to access my bill. So I questioned as to how long she is working for MTN. She goes on to say she's working there for 5 months. She was absolutely rude and in a very arrogant manner asked me is there anything else that I can help you with. Also making sounds as though she is fed up which quite audible if you listen to the call. I said to her your customer service is very bad and I'm going to report you she says okay. MTN I would just like to ask what training do you provide your agents with that they have no clue as to how to access our statements or assist us as customers. She was absolutely rude if you guys have to listen to the call you would know exactly what I'm talking about. I then called back and spoke to zama. Zama says she cannot access my latest bill she has to transfer me through to cancellations because only they can assist. She transfers me over through to cancellations and I spoke to rizwana. This lady was not even giving me an opportunity to speak or finish what I was saying it seemed as though she was in a rush she also said to me that she cannot access my bill and she needs to transfer me back to customer. MTN please fix your customer service department the service is appalling in the end nobody assisted me. Zama had also advised me that a manager would call me as a manager is in the meeting and nobody has called me since.