Terrible Customer Service Fourways Mall G096 SABC1463 - Mbali and Francina

I cancelled my mweb fibre line and thought a month to month home internet would be best suited for me as I move a lot. I should have read the reviews first on your customer service.

I am writing on behalf of my spouse Ms. Kabelo Morena as we registered the account under her name.

On 15 July 2024 we purchased home internet R500 per month at your MTN Store Fourways Mall SABC1463.

We plugged the items as per instructions on the leaflet and they did not work.

We reported back to the Store and they assured they will attend to the issue. They informed the account still shows as open so there’s a “system problem “

To this day we are still without internet and no one seems to be taking our issue serious.

Store assistant keeps saying “llula team” is attending to our query under ref REQ***.

I feel like we have given your office sufficient time to attend but no one is taking us serious. We were billed from 15 July for services we are not receiving, are you going to remove the wasted 2 days from the pro-rata billing?? Because we are buying pre-paid internet due to the disservice provided by your branch.

Francina and Mbali from your store are not even bothered we are a joke to them.

Kindly attend to the issue with some urgency or refund us so we can take our business elsewhere. Simple.