Terrible customer service for MTN

Extremely bad service I have been trying to cancel my contract since 29 July 2025. All the agents and supervisors I have spoke all promised the heavens and earth but as soon as I hang the call or leave the store my matter is not attended too. Until this day I am getting the run around. Just today I called and spoke to four different agents, one agent was rude the other supervisor **** and said she would email me after the call and now it's about four hours later and no communication at all. MTN CUSTOMER SERVICE IS EXTREMELY APPALLING I HAVE NEVER EXPERIENCED SUCH INCOMPETENCE THROUGHOUT ALL THE AGENTS I HAVE DEAL SOME DO NOT EVEN KNOW WHAT THEY ARE DOING. THERE IS NO PROFESSIONALISM EG LOUD MUSIC PLAYING IN THE BACKGROUND NO WONDER WHY THE AGENTS FAIL JUST TO CANCEL A SIMPLE CONTRACT