KB
Kayla B
1 reviews | Active since May 2011
11 Sept 2015, 09:31
Terrible customer service - Emails are ignored
I have been trying to have my insurance changed to my new phone (upgrade) for months only to be ignored by the call centre and emails! I am now being told I can not insure my cell phone anymore because it is more than 3 months old but this is not my problem! If MTN would just send the forms and reply to emails I wouldn't have been struggling for the last 6 months to change the insurance!!<br> <br> I then sent another email on the 8th July 2015 and I am still awaiting a response!!<br> <br> Disgusting service to say the least and I am now seriously considering cancelling my contract! I have had non stop terrible service from MTN since the start of my contract and now this?! Iv really had enough
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MTN South Africa's replyOfficial
11 Sept 2015, 10:45Hello kaylavb,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply11 Sept 2015, 10:45
Official
Hello kaylavb,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***