Terrible customer service

, I have the superflex contract and on Friday the payment went off my account and I got confirmation from pay gate but it hasn't updated on my sim card. I.e. I didn't get my data allocation and I can't make calls without buying airtime.

I have called and spoken to your consultants on Friday, Saturday, Sunday AND today and no one can help me. The person I spoke to today was particularly rude.

I need to be able to use my contract because you have my money!!!!