Terrible Customer Service

Dear MTN

It's quite disappointing that complaints cannot be resolved when contacting you directly and I have to resort to this.

My complaint: In this year (2021) didn't keep to our agreement which led my account to default for an amount of R3023. 00. No calls were made to me during this time and my account was still active. In the month of August things got better and this amount of R3023.00 was paid in full on the 02/09/2021 and confirmation was sent via email to ***. I then received a response from MTN on the 03/09/2021 which read:

"Good day Kreason,

Thank you for your email.

Please note that proof of payment amounting to R3023.00 has been received and will be allocated to the account.

Kind Regards, Kopano Mahlangu MTN SA

Reference Number: ***."

Since the beginning of November I have been hounded by MBD saying they are calling on behalf of MTN because I owe a ridiculous amount of R6000+!!!

I have gone in store, called customer care and called MBD myself. MTN says the account is in order and everything is fine but MBD is insisting that I now owe R3000+.

This is affecting my credit score and I'm being pushed back and forth. What is the way forward because no one can rectify the issue and everyone is unable to assist. If someone could refer my account to MBD to collect, how is it possible that no one can now clear this. I find it absolutely unacceptable and confusing!!.

I need someone to contact me as soon as possible, because MBD calls me at least 3 times a day.

MTN step it up this is ridiculous.