TERRIBLE CUSTOMER SERVICE

Good day, I did a new contract that the agent had to cancel as I do not know what was done wrong but I needed to pay in over R2000 before I could get the contract. She then re-did the contract to which was approved and now I have been advised that there is no stock of the Samsung watch and no one can advise when they will receive stock.Furthermore I actually wanted the A52 Samsung with the watch but again advised no stock and that they have not had stock for some time now and again cannot tell me when this will be received. Please can you give ma a answer on when you will receive the A52 as well as the watches so that I can decide what to do